Thank you for shopping with Hydronex. We want you to be completely satisfied with your purchase. If you are not satisfied, we're here to help.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must:

• Be in the same condition that you received it.
• Be unused and unworn.
• Include all original packaging, accessories, and tags (if applicable).
• Be accompanied by proof of purchase or your order confirmation.

To start a return, please contact us at:

Email: margomeyer00@gmail.com

If your return is approved, we will provide return instructions. Return shipping is free for eligible returns.

Items returned without first requesting a return may not be accepted.

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Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery at margomeyer00@gmail.com so we can evaluate the issue and provide a suitable solution.

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Non-Returnable Items

The following items cannot be returned:

• Products showing signs of misuse or accidental damage.
• Products returned without original components or packaging.
• Gift cards (if offered).

If you are unsure whether your item is eligible for a return, please contact our support team before sending it back.

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Exchanges

The quickest way to receive a replacement is to return the eligible item and place a new order after your return has been approved.

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Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

If your refund is approved:

• Your refund will be issued to your original payment method.
• Refunds are typically processed within 5–10 business days after approval.
• Your bank or payment provider may require additional time to post the refund to your account.

If you have not received your refund after this period, please contact your payment provider first. If you still need assistance, contact us at margomeyer00@gmail.com.

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Order Cancellation

Orders may be canceled before they have been shipped.

If your order has already been dispatched, it cannot be canceled. However, you may request a return after receiving the order in accordance with this policy.

To request an order cancellation, please contact us as soon as possible at margomeyer00@gmail.com.

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Need Assistance?

If you have any questions about returns or refunds, please contact us:

Hydronex
Email: margomeyer00@gmail.com
Phone: 3074453672
Business Hours: Monday–Saturday, 9:00 AM – 6:00 PM (USA)