Thank you for shopping with Hydronex. We are committed to delivering your order quickly and securely. Please review our shipping policy below.

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Shipping Locations

At this time, Hydronex ships within the United States only.

We do not currently offer international shipping.

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Shipping Cost

We are pleased to offer FREE Standard Shipping on all orders within the United States.

There are no additional shipping charges at checkout.

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Order Processing & Delivery

• Processing Time: Included in the estimated delivery time.
• Estimated Delivery Time: 5–7 business days from the date your order is placed.

Most orders are delivered within 5–7 business days, including order processing.

Please note that delivery times are estimates and may vary during holidays, severe weather, or other unforeseen carrier delays.

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Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number (when available).

You can use the tracking information to monitor your shipment until delivery.

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Incorrect Shipping Information

Please ensure that your shipping address is complete and accurate before placing your order.

Hydronex is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

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Lost or Delayed Shipments

If your package appears to be delayed or lost during transit, please contact us. We will work with the shipping carrier to investigate the issue and assist you in resolving it as quickly as possible.

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Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

To help us process your request, please include:

• Your order number
• A description of the issue
• Clear photos of the damaged product and packaging

We will review your claim and provide an appropriate resolution.

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Order Cancellation

Orders may be canceled before they have been shipped.

Once an order has been dispatched, it cannot be canceled. If eligible, you may request a return after receiving your order in accordance with our Return & Refund Policy.

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Contact Us

If you have any questions regarding shipping or your order, please contact us:

Hydronex

Website: hydronex.store

Email: margomeyer00@gmail.com

Phone: 3074453672

Business Address:
8302 Thorncliff Dr
San Antonio, TX 78250
United States

Business Hours:
Monday–Saturday: 9:00 AM – 6:00 PM